• Wireless access to the Internet is available on the main level of the club.
• Connecting to HealthQuest’s wireless network requires a laptop with a wireless network card installed. 
•  HealthQuest’s Network Name or SSID is HealthQuest.
• The Internet Protocol (TCP/IP) is DHCP.
• Remember that you must be physically located in an area where wireless network access is available, or you will not be able to properly configure your computer!

Once your wireless network card is installed, you should see a new Wireless Network Connection icon in your system tray (in the lower-right corner of your screen, near the clock). The icon looks like two computer monitors. If you have more than one network connection (like a wireless connection and a local area connection), then you may have one of these icons for each type of connection.

Right-click on the Wireless Network Connection icon and select View Available Networks.

If your computer is configured properly, and if you are in an area where wireless network access is available, you should see HealthQuest listed under Available Networks.

Select HealthQuest, then check the box labeled: "Allow me to connect to the selected network even though it is not secure."

Click Connect.

Start your web browser (Internet Explorer or Netscape). You should automatically be directed to your default home page.

Congratulations! You are now connected to HealthQuest and ready to go!

Troubleshooting Suggestions
Below are some things to try if you were not able to follow the instructions above, or if your wireless connection is simply not working as expected.

Make sure you are in an area where wireless network access is available. Refer to the list of wireless locations above.

If there is no Wireless Network Connection icon in your system tray:

• Go to Start > Control Panel. (Or Start > Settings > Control Panel if you're using the Classic Start Menu.)
• In the Control Panel, double-click on Network Connections.
  (If your Control Panel is arranged in Category View, then choose Switch to Classic View from the items listed on the left side of your screen. This will change the way the Control Panel displayed, but it will not affect any other part of your computer. Once you've done this, then double-click on Network Connections.)
• You should see an icon for Wireless Network Connection.
• If you see the Wireless Network Connection icon, then follow the instructions above (under Connecting to HealthQuest’s Wireless Network) to View Available Networks and connect to HealthQuest.

• You should double-check your Windows XP configuration to make sure it is properly set up for a Wireless Network Connection.
• Go to Start > Control Panel > Network Connections.
• Right-click on Wireless Network Connection, and select Properties.
• Under Connect Using you should see the brand name and model number of your wireless card.
• Under This connection uses the following items you should see:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • You might also see File and Printer Sharing.
• If any other items appear, either select them and click Uninstall, or uncheck the box next to them.
• Select Internet Protocol (TCP/IP) (Click on it once so it appeared highlighted).
•  Click on Properties.
• Select Obtain an IP address automatically. 
• Select Obtain DNS server address automatically.
• Click on OK.
• Click on OK in the Wireless Connection Properties window.
• You may have to restart your computer for new settings to take effect. 
• After you've restarted, go back to the instructions above (under Connecting to HealthQuest’s Wireless Network) and try again to connect.

• Make sure your computer is NOT configured to use a Network Bridge.
  • Go to Start > Control Panel > Network Connections.
  • You might see a separate icon here that says something to the effect of Network Bridge, or Bridged Connection. If so, right-click on it, and select Delete.
  • If there isn't a separate icon for a Network Bridge, you should still double-check your Wireless Connection itself.
  • Right-click on Wireless Network Connection - a menu should pop out.
  • If there is an item in the menu that says Remove Bridge, go ahead and select it to remove the network bridge.
• Make sure your computer is NOT configured for Internet Connection Sharing.
  • Go to Start > Control Panel > Network Connections.
  • Right-click on Wireless Network Connection and select Properties.
  • Click on the Advanced tab.
  • Uncheck the box for Internet Connection Sharing.
  • Click OK.
• If you are using the built-in firewall that comes with Windows XP, or you have installed third-party firewall software, try disabling your firewall, restarting your computer, and then going back to the instructions above (under Connecting to HealthQuest’s Wireless Network) to get connected. Once you have connected successfully, you can re-enable your firewall.
  
• If you made changes to your system based on any of the instructions above, you made need to restart your computer before the new settings will take effect. Restart, and then try again to connect.

• Your wireless network card may not be properly installed.
• Check to see if your wireless network card appears in the Windows Device Manager. 
• Go to Start > Control Panel > System. 
• Click on the Hardware tab, then click on the Device Manager button. 
• Look under Network Adapters. Is your wireless network card listed there?

• Double-click on it to view its Properties.
• Under Device Status, check to see whether the device is working properly or not.
• If the device is working properly, but you still cannot configure your wireless network connection, then you should try completely uninstalling, then reinstalling the wireless network card drivers.
  • From the Device Manager, right-click on the wireless card, and select Uninstall.
  • Restart your computer.
  • When Windows boots up, it should automatically detect the wireless card and it will either install drivers on its own, or it will prompt you to provide drivers from a disk. Follow the prompts on your screen.
  • Once your wireless network card has been reinstalled, try again to connect to HealthQuest’s wireless network. If you still cannot connect, then there may be a larger problem with the wireless network card, or with the operating system (Windows XP). You should contact the HealthQuest staff for further suggestions, or contact your manufacturer's technical support department.
• If the device is not working properly: 
  •  Windows should provide a reason why the device is not working properly. Common problems are wrong device drivers, drivers are not installed properly, resource conflict, or malfunctioning hardware. 
  •  It might be useful to try completely uninstalling, then reinstalling the device drivers for your wireless network card. (Follow the instructions above.) But if you've done that, and the device is still not functioning properly, then there may be a larger problem. You should contact the HealthQuest staff for further suggestions, or contact your manufacturer's technical support department.

• You may need to install device drivers. Drivers should have been provided on a floppy disk or CD-ROM that came with your wireless network card. You should also be able to use a computer lab on campus to download drivers from the wireless card manufacturer's website, and save them to a floppy disk or burn them to a CD-R.
• To install the device drivers manually (if Windows did not prompt you through an automatic process), follow the instructions that came with your wireless network card. If you had to download drivers, there may be installation instructions available on the manufacturer's website. Otherwise, go to Start > Control Panel > Add Hardware. Follow the prompts on your screen.